Acer

We purchased the very expensive Acer Swift7, SF713-51-M7ER, Model: N16Q11 (60k+). We should have known something was already wrong when the cashier attempted to charge us twice for the unit due to her own error.

For the first 6 months, the unit worked well- in fact we were quite impressed with the travel size and features. Sadly, it was not long before the SSD drive failed and the laptop would not recognize the hardware. All data, photos, and music lost in a instance. More importantly, both the Negros Oriental and Cebu Acer dealers designated for tech support would nor could not fix nor replace the SSD drive and refused to reinstall the operating system even we could find another SSD drive similar to the mini SSD inside the laptop (apparently smaller than the average laptop SSD).

Soon after, the system gel battery failed and began expanded in the unit. The bottom of the laptop was separating from the chassis and had to be removed. In the process, a few screws were lost. Bottomline, no one would repair the unit during the warranty period nor after the warranty ended!

We gave up on their horrible support and simply fixed the laptop ourselves through other support services. Sadly, we have purchased a few Acer products with similar horrendous support. We purchased the very expensive Acer Swift7, SF713-51-M7ER, Model: N16Q11 (60k+). We should have known something was already wrong when the cashier attempted to charge us twice for the unit due to her own error.

For the first 6 months, the unit worked well- in fact we were quite impressed with the travel size and features. Sadly, it was not long before the SSD drive failed and the laptop would not recognize the hardware. All data, photos, and music lost in a instance. More importantly, both the Negros Oriental and Cebu Acer dealers designated for tech support would nor could not fix nor replace the SSD drive and refused to reinstall the operating system even we could find another SSD drive similar to the mini SSD inside the laptop (apparently smaller than the average laptop SSD).

Soon after, the system gel battery failed and began expanded in the unit. The bottom of the laptop was separating from the chassis and had to be removed. In the process, a few screws were lost. Bottomline, no one would repair the unit during the warranty period nor after the warranty ended!

We gave up on their horrible support and simply fixed the laptop ourselves through other support services. Sadly, we have purchased a few Acer products with similar horrendous support. The Acer typical response from their support team- suggesting Lazada/Shopee support: Hello J, Thank you for reaching out. As per checking , the unit already reached end of support in Acer.

Parts are no longer supported and available in our inventory. I highly suggest bringing the laptop in any third-party service center for repair (i.e. SM Cyberzone, GIlmore, Greenhills, etc.) and online store for purchasing of parts like Shopee and Lazada. They might still have available components for your unit.

Thank you for choosing ACER! Regards, Darryl Cruz Customer Service Representative Highpoint Service Network Philippines ACER Contact Center OperationsThough we just saw the whole incident as just another wake up call for us to avoid any Acer product for life, we thought maybe better to share this with anyone thinking about buying an acer product. Think again and again and again and then don't!

The Acer typical response from their support team- suggesting Lazada/Shopee support: Hello J, Thank you for reaching out. As per checking , the unit already reached end of support in Acer.

Parts are no longer supported and available in our inventory. I highly suggest bringing the laptop in any third-party service center for repair (i.e. SM Cyberzone, GIlmore, Greenhills, etc.) and online store for purchasing of parts like Shopee and Lazada. They might still have available components for your unit.

Thank you for choosing ACER! Regards, Darryl Cruz Customer Service Representative Highpoint Service Network Philippines ACER Contact Center Operations

We bought a Acer Nitro 5 Gaming Laptop | AN517-41 | Black which wouldnt take power on delivery. We tried 2 sockets, double checked the sockets then called customer service.

The only advice we had was to take the laptop to a retailer that sells Acer products.

I explained there are no Acer retailers in the area so I had to take it to Currys. This was embarrassing and awkward as we were asking for help from a retailer who didnt sell us the product. Thankfully, they know how unreliable Acer are and offered us help.

We had been offered £200 to keep the broken/non-functioning laptop if we went away and didnt ask for a weekend then were sent off for 2 days with no customer service support after we went through the trial of taking the product to a different retailer.

It is now Monday and I have tried contacting customer service again. I have been offered 7-10 days with no laptop, no money and no guarantee I will get my money back or a replacement product at the same price.

I asked to speak with a customer service manager and was told no one was available for the rest of the day and at an undefined time tomorrow, a manager will call me.

Is that normal, no managers free for a full day and we continue to run down the 14 day returns deadline. style="background-color:

All in all, this has been an appealing service, my son is heartbroken he has no laptop, that he co-funded, despite us ordering it in time for his Birthday and I am racing up against a returns deadline.

Since Russia has invaded Ukraine, PissedConsumer.com can't stay aside. With this review, we present our team's opinion only - nothing more than that.

We as an organization always defend the freedom of speech by providing a platform for consumers to voice their opinions and to talk about any problems they may have with various businesses.

Today, we want to give voice to the tragedy of the people of Ukraine and let the world know the truth.

A lot of major companies suspended their business in russia not to support the war.

However, there are still large international corporations that continue operating and paying taxes in russia.

Taxes that are used to finance the army of the aggressor. With this video, we want to show the consequences of such a decision for civilians in Ukraine and ask these companies to stop doing business in russia.