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Acer Aspire V5 Review

1.8
Details
Two acer laptops I have owned had driver issues straight from the box, their support system is no help. Bluetooth modules are run off of an internal usb rather than from the wireless card. The disc drive, casing, and screen are all falling apart after normal use. Would not recommend to anyone looking for a functioning computer.
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Review
#761293 Review #761293 is a subjective opinion of poster.
Reason of review
Bad quality
I purchased a computer on the Acer site. When I put it in my cart, an extra $100 was taken off the price as part of a holiday sale. A week later, I had received no shipping confirmation so I called Acer customer service. They told me my order had been canceled. Well,...
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1 comment
Anonymous
#1335476

I have the same *** issue! I want them to look at these cases and take any actions!!!

Review
#754244 Review #754244 is a subjective opinion of poster.
Reason of review
Poor customer service

Other Product Review

Scammers selling garbage disguised as computers how are these thieves still in business ? *** rot in jail with your fellow P O S obamabozo
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Review
#750823 Review #750823 is a subjective opinion of poster.
Reason of review
Bad quality

Acer in Torino, Piemonte - Poor quality

3.5
Details
Acer Ionia tablet is failing cannot get the touch screen to work. Had to take the u it to UK to get set ice within warranty cost £65.00 to sign p.y re-boot and deliver and collect. Terrible after sales service. You can see the touch screen is not not as it should be. Not good quality. Avoid Aver.difficult due to poor screen you h touch see what I mean. If o could enter +80 words it would be easy to out line how bad Acer have been. Living g I. Italy it is not so convient to get service. Bad news for Acer.
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Review
#746824 Review #746824 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • defective products

Acer in Lockport, New York - Mouse pad is crazy

2.5
Details
I bought my laptop at the end of July 2015 and it worked fine until I downloaded the free windows 10. I have had nothing but problems with my laptop the cursor just streaks across the screen and beeps until I shut down and reboot. I guess this is just like I always thought you don't get anything for free the windows 10 is junk and so is my laptop. I feel that I should just toss this computer in the nearest lake and never but another acer product ever again. I think everyone that's going to buy acer products I would try someone else instead. Not happy customer, Matt B. mattbarker892@hotmail.com
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Review
#698937 Review #698937 is a subjective opinion of poster.
Pros
  • Good price
Reason of review
Bad quality
Loss
$270
Preferred solution
Let the company propose a solution

Acer Software Review

1.0
Details
Acer's image backup software deleted 1TB of data off an ext hard drive w/o permission. About 1000 hours of work gone they claim no responsibility. If i want it back $250 - $5000 to recover.
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Review
#676685 Review #676685 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Are you one of the millions having problems with ACER’s *** products, total lack of customer service, failure to honor their warranty and unable to contact anyone at ACER that gives a ***? Well let me be of some help…….. If you live in the USA or have the ability to...
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Review
#668021 Review #668021 is a subjective opinion of poster.
Cons
  • Customer service
  • Repair center
  • Faulty products
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund

Acer in Toronto, Ontario - Worst in quality and customer service

1.0
Details
Acer sucks! Acer sucks so much! I bought mine last August and it started malfunctioning in May. Once a while it freezes (sometimes after ten minute and other time after a few hours) and never goes back. I had to hold the power button for force it stop. Wifi rarely connects. I sent the device back to factory for warranty repair, I was told that nothing was done because nothing was wrong (the wifi is magically normal again), but my computer still freezes. I have video record of it. I have used Samsung and lenovo, Acer is truly the worst. I cannot even find a place to submit a complaint. I'm done with it. I'm sick of it. Bye acer forever.
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1 comment
gzhipengyorku
#1002108

Ok, the wifi worked for a few hours and just went into problem again. I'm now using a 5-years old computer, which is nonetheless functional and can get me connected to the internet.

Review
#659127 Review #659127 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$550
Preferred solution
Let the company propose a solution

Defective product < 60 days forced to ship to Acer for repairs.

2.0
Details
Acer has to be the most unscrupulous and customer gauging company I have ever dealt with. I purchased my Acer Aspire U5-620 on February 14th, 2015. Less than 2 months later the touch screen stopped working. First I went to the Acer website to see if I needed to update a driver or something - nothing - your support website is pretty much useless. I finally had to call Acer support organization and after having to call back at least 4 times the only thing your support team can say is to "Restore" or Refresh" your computer and loose all your installed programs. When that doesn't work I'm told I have to send in my computer to get a driver updated. Really this is your response => send us your computer so we can update a driver - come on. Then I'm told I have to pack the computer as per your 4 pages of instructions. Seriously - all the other computer companies I have dealt with send you the box to ship it in so they can be assured it will arrive safely. In other words they take responsibility for their products and actually want their customers to be satisfied and happy with their products. Why doesn't Acer do that ? Well I know why now. So you can blame your customers for damage they didn't do and charge them for repairs. I was told I didn't pack it properly and there is an "internal" crack in the LCD. I packed that computer exceeding your instructions using bubble wrap and Styrofoam but it's still my fault. I now have to pay $400.00 to repair a computer that I have had for less than 90 days because your internal driver cracked due to my not packing properly. This is just an Acer scam – sell poor quality products and make the consumer pay for any repairs regardless of whether you have owned the computer for 1 day or 1 year. Acer does not stand behind their product quality. Buyer Beware – if you have any problems with your Acer product (I guarantee you will); Acer will find a way to falsely claim “customer induced damage” and you will have to pay for any reapirs.
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Review
#636582 Review #636582 is a subjective opinion of poster.
Pros
  • Thieves
Reason of review
Damaged or defective
Loss
$900
Preferred solution
Let the company propose a solution

*** ACER products

1.0
Details
Have you ever been burned by ACER when you bought their *** products? If you have had to deal with their customer service and found it basically nonexistent? Well here’s a heads up, especially if you live in the USA. But even if you don’t live in the USA ,but have SKYPE, Messenger or other ways to call around the world with your computer, Call Jennifer at ACER USA customer service at 254.298.4402 and *** to her personally. She probably won’t answer, so leave a message but at least you will be getting your message across. If that doesn’t work you can always FAX her at 254.298.4260 and leave her a nice pile of complaints to read thru. And if you want to *** in person and kick some ACER ***, their address is 1394 Elkhart Road, in Temple Texas. Another good avenue to complain is with the Federal Trade Commission in the USA. This is a government agency and with enough complaints, the FTC will come down on their *** and have the power to shut ACER down and/or possibly get you a refund. It’s an easy, quick, fast complaint form to fill out online at www.FTC.gov. Another one I would highly recommend is the Better Business Bureau in Temple Texas as they will attempt to get a resolution or refund for you. You can file with them online at info@centraltx.bbb.org Then at Complaintsboard.com you can add you complaint to the other 878 ACER complaints there. When you file a complaint there, all the other 878 complainers will see your complaints as well. Then add your complaint to Customerservicescoreboard.com where out of 582 reviews, 538 are complaints. And there are other websites like CT watchdog, my 3 cents and notgoodenough.com, For USA electronic websites, there is Best Buy, Walmart, Target, Sam’s Club, Radio Shack, Office Depot, Frys Electronics for starters. Just look for their website and Face Book pages and post there. Run an Internet search for “ACER Complaints” and the list is endless and other websites to complain at. I have personally been complaining about ACER worldwide since 2012 to electronic vendor websites directly, ACER and vendor Face Book pages and have posted and messaged tens of thousands of their customers about their *** products. As a result, their sales from 2012 to 2014, their sales have dropped $89 MILLION dollars in sales, so the word is getting out about their *** products. Join me and let’s drop them another $89 million this year. Lennys.ok@hotmail.com
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Review
#606879 Review #606879 is a subjective opinion of poster.
Cons
  • Customer service
  • Lousy products
  • Thieves
Reason of review
Bad quality
Loss
$400
Preferred solution
Let the company propose a solution