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Acer Aspire 5100 Series Laptop. junk. LEMON!
My husband purchased an ACER 5100 SERIES Laptop from Circuit City in Concord NH for me in December of 06 for about $800+Accessories for a total of $1400. Within 5 months of owning the laptop I had to send it back to Acer to be repaired because it was freezing, and blacking out. They sent it back, and it seemed to be fine. Approx. 3 months later I contacted them again, because my adapter stopped working. They told me they couldnt help me, that adapters were not covered under my warranty.(Which I found out was totally false) I purchased a new adapter, and subsequently had to continue to purchase a total of 8 adapters AT MY OWN COSTS of approx $55-100 each! because the laptop would cause them to short out. I returned my lap top to Acer under my warranty for a total of 4 repairs just to ACER themselves. Each time my laptop returned still broken, or with repairs that only lasted a short time. In approx March of 08 my laptop started heating up, and becoming so hot, that it burned my finger, causing a permanent scar. I returned my laptop to NEXICOR in June because it was now under the extended warranty, they returned it about 2 weeks later. It arrived in nearly the same condition it departed in. Still broken, shorting out, crashing, falling apart etc.. Again, I returned the laptop to NEXICOR for a total of 6 TIMES!! having been out for repair. Ive been without my laptop this time for 3.5 weeks. They tell me its very unlikely they'll be able to find the parts to fix this laptop. But that I should just continue to wait. Ive had this computer IN my house, less time than it has spent OUT of my house doing nothing for me. Im tired of wasting my time, and money to send it back to be repaired when NOTHING will work. Its clearly a lemon. I want a replacement laptop, NOT from Acer. I believe it is totally their problem, and fault due to poor customer service, poor workmanship on the computer and I dont believe its fair to have to continue to wait, while I have no laptop. After filing a complaint with the BBB I did speak with a service rep from Acer. And yes, they have told me all along they only have record of my computer being WITH THEM 1 time. I find it quite convenient that they only say its been there once. The woman I spoke with, said Acers position is that since the ACER warranty ran out a year ago, Im out of luck. I find this nothing less than ridiculous. No matter if the waranty from ACER ran out a year ago, or 3 days ago, it is STILL an ACER computer. Its an ACER laptop that crashes on a daily basis, An ACER laptop that I CANT use in my classroom, an ACER laptop that BURNED ME! leaving a scar on my hand, an ACER laptop that has tried to be repaired TIME AND TIME AGAIN! This is NOT a warranty issue, its a PRODUCT issue. I have an extended warranty on the laptop. Im not having issue with the warranty. Im having issue with their product being a piece of junk. Acer is a huge company, I am 1 customer, with a LEMON of a laptop. There are thousands of complaints against ACER all over the internet, they should clean up their act and start listening to consumers! What a sad time it is for consumers who spend good, hard earned money to buy a product they EXPECT will last longer than 12m, and theyre told by the manufacturer, that once that 12m mark is up, they want no part of their own product. I will continue to hold my position, my laptop is JUNK, it has been junk since it was under the ACER warranty, its junk now. Its a lemon! Wake up ACER, money is tight these days, consumers are doing their homework before making purchases like home computers, and laptops. People will find these thousands of complaints and NOT purchase your products. I plan to voice my opinion of ACER to every consumer website I can find. ACER you have let a loyal customer down. Never NEVER again will I buy a product from you.
Do Not buy Acer Laptops
I bought a Aspire laptop in April, 2007, it gave me the "blue screen of death" twice in 11 months - Acer did not honor their warranty ( I guess they are good at this). I contacted the Texas Better Business Bureau, filed a complaint.. Acer has agreed to a mediation session over my complaint. (I had to pay a small fee to the BBB). Good news, Acer is trying to get into the BBB, and needs to clean up their act. SO, I WOULD ADVISE ALL OF YOU WHO ARE PISSED AT ACER, OR HAVE BEEN SCREWED BY THEIR *** COMPUTERS to file a complaint. You may get heard!!
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