Product: Acer Laptop Clear all filters (31 of 31 reviews match)
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Tsc Home in Melbourne, Victoria - Pissed off Customer

Just need help contacting the Shopping Channel regarding a PC I purchased with no audio available. I have searched in all my setting for Speakers and their are none installed. Suggestions would be helpful. Thanks Anne
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Review
#1523195 Review #1523195 is a subjective opinion of poster.
Product
Acer Laptop

Daily Sale in Wills Point, Texas - LAPTOP COMPUTER

I ORDERED A LAPTOP 14 DAYS AGO, HAVE SENT EMAILS TRYING TO FIND OUT IF THEY ARE GOING TO FILL THE ORDER AND WHEN THEY MIGHT SHIP IT SINCE IT WAS A CHRISTMAS PRESENT. I HAVE BEEN BUYING OFF THE COMPUTER FOR TWENTY YEARS, THIS IS BY FAR THE WORST COMPANY I HAVE DONE BUSINESS WITH.YOU CAN NOT EVEN GET A RESPONSE OR TALK TO ANYONE. THEY SHOULD NOT BE ALLOWED TO DO BUSINESS ON THE INTERNET. I"M PISSED !
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Review
#1426194 Review #1426194 is a subjective opinion of poster.
Product
Acer Laptop
Reason of review
Poor customer service
Loss
$100

Lazada Malaysia in Muar, Johor - Very very bad

Bought a laptop but came it different color. I requested for refund but being rejected because the original seal was unsealed. How do you expect me to check the box details when i was so excited for my new laptop? If lazada does see this Order number: 208264380026342
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Review
#1387913 Review #1387913 is a subjective opinion of poster.
Product
Acer Laptop
Cons
  • Its poor customer service
  • Item delivered but system show failed delivery
  • Deliver wrong item
Reason of review
Return, Exchange or Cancellation Policy
2.3
Details
Bought Acer Chromebook at walmart 11/27/17. purchased 2 year product Care Plan 12/04/17. Worked great until last week. Stopped dead. No power. Called Acer tech. followed all suggestions. nothing. told me to sen laptop to Acer in Texas at my cost: $53.44. may or may not...
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Review
#1295777 Review #1295777 is a subjective opinion of poster.
Product
Acer Laptop
Cons
  • Made me pay for shipping and they may not repair it
Reason of review
Damaged or defective
Loss
$310
Preferred solution
Deliver product or service ordered
Tags
  • laptops hardware failure
3.9
Details
I bought a Acer Chromebook for Christmas of 2017 at the Overland Park, KS store. Earlier today the adaptor litteraly blew up in the wall socket so all I had left is the power cord the rest of the adaptor was scattered to various parts of the living room. Wife freaked...
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1 comment
Anonymous
#1515702

Manufacturing defects are not their responsibility. You should have contacted Acer for a replacement, not the retailer.

Review
#1218850 Review #1218850 is a subjective opinion of poster.
Product
Acer Laptop
Reason of review
Warranty issue

Acer E15 nightmare

1.9
Details
Soft ware reset partition corrupted. Informed Acer of issue Taken so much time to address issue. Now computer is out of warranty... you can guess the rest.
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Review
#1150714 Review #1150714 is a subjective opinion of poster.
Product
Acer Laptop

I purchased a New Acer Laptop from HSN new and did not right out of the box

2.5
Details
They wouldn't exchange it so It went from Maryland to the Repair center in Texas. It came back with same problem of not powering up when cold. I just sent it back for the second time I want to see if they fix it this time . It acts like a problem with the bios or Operating System. They problem need someone to make a new OS for there machines because it flickers some time and when I move the mouse pointer sometimes it miniumizes automatically. I have talk to the repair center and they said that it did not burn in. I really do not think they even tested it for they returned it to me. I will never buy another Acer product.
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Review
#1125839 Review #1125839 is a subjective opinion of poster.
Product
Acer Laptop
Cons
  • Customer service
Reason of review
Bad quality
Loss
$595
Preferred solution
Full refund
1.8
Details
They put me through to Acer. The computer was 8 months old. Acer insisted I ship it to them. They emailed me and said the computer had water damage and was not under warranty. I knew there was no water damage. They offered to replace the computer for $750. I only paid...
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1 comment
Anonymous
#1397774

Costco is refusing any responsibility. Best Buy put in a new hard drive and it works great.

Acer lied and Costco backs them up, even though I have proof from Best Buy.

Costco is unreliable and unfair. I hope they have a long and great relationship with Acer.

Review
#1123381 Review #1123381 is a subjective opinion of poster.
Product
Acer Laptop
Pros
  • Price and warranty
Reason of review
Warranty issue
Loss
$750
Preferred solution
Let the company propose a solution

Costco in Charlottesville, Virginia - Computer repair Acer

2.4
Details
Purchased an Acer computer in January. It started acting up quickly but was still usable. We were work kamping and unable to make many phone calls. 90 days were up and we figured when we got home we would have it repaired. The nearest Costco was in Winsor Ontario. I called in May when I had access to a phone. They gave us some things to try but when we hung up it quit again. I called again in July. Same thing. My son who works for Microsoft said it sounded like memory issue. When got home to Texas in Sept and I called in. They put me through to Acer. Acer said, send it in. Sent it in. By this time we just got blue screens. Acer called us and said it was water damage. no warranty. There was no water damage while it was in our hands. We asked what they would charge to repair it. They said not repairable. For $750. they would do an exchange. We only paid $700. I called concierge and after 32 minutes on hold I asked for a supervisor. I was told it would be a 2 HOUR hold for a supervisor. That is correct. 2 hour. I then called Costco and they said they could not help me. I asked for an address to send a letter to and they said they did not have an address to give me. There must be something Costco could do. Acer is not talking to us now, they won't repair it. We have been polite. All I have is an expensive paperweight.
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Review
#1116882 Review #1116882 is a subjective opinion of poster.
Product
Acer Laptop
Pros
  • This is the only time i have been disappointed
Reason of review
Poor customer service
Loss
$750
Preferred solution
Price reduction
Tags
  • Rude Management

Contact Acer Customer Service

Mailing Address:
Acer Inc.
8F, No. 88, Section 1 Hsin Tai Wu Road
Hsichih, Taipei Hsien 221 Taiwan
Phone:
(408) 533-7700
All Acer Contacts
1.0
Details
Do not buy the Acer Spin 3 laptop. Returned twice with no resolution. Internet is very slow, locks up continually. They replaced hard drive, same problens. This is a software issue which their IT apparently have no experience in diagnosing. I demanded my money back or...
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2 comments
GenerousKakapo
#1601479

I recently purchased an Acer Laptop. With that being less than one year now, it has been given me trouble, seems like the screen is malfunctioning, Not sure if I would recommend an acre for future purchases, Thank-you visit here: www.acersupportnumber.com/blog/fix-windows-10-keeps-restarting-on-acer-laptop/

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Review
#1103020 Review #1103020 is a subjective opinion of poster.
Product
Acer Laptop
Reason of review
Bad quality