Product: Acer Laptop Repair Clear all filters (2 of 2 reviews match)
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Acer technicians are liars and they make fake jobcards.

2.1
Details
I'm using an acer laptop with snid 52409472676. It is under warranty. It's usb port on the right is not working. It's not showing any power also. Your technician visited me 2 weeks back to check it and told me that there is some problem in the wiring of the usb port and it has to be changed. He said he doesn't have a usb port right now and he will come back after two days and will install a new port but he never came back. Today I called customer support again and they are saying that my problem had been sorted out by installing driver and if I want to get it sorted out again then I have to vissit the service center but your technician clearly told me that the usb port is faulty and he willl change it after two days, then how can he say that the problem was sorted out? and why should I visit the service center when acer has promised me onsite warranty? I have purchased an extended wrranty and accidental damage cover also. You customer care guy is not ready to listen to me. He was repeating same things again and again. This is very incovenient and very unfair means of service. I am seeking a fast resolution from you. Thank You, Aman Sheoran. 9999413039.
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Review
#862532 Review #862532 is a subjective opinion of poster.
Service
Acer Laptop Repair
Cons
  • Junk products and lousy customer service
  • Faulty products
  • Arrogent customer care executive
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Acer Laptop Repair Review

1.0
Details
Acer repair center has to be the most incompetent group of idiots I've dealt with in a long time. They charge $279 for diagnostic/repair, sent my unit back, same problem persisted, so I sent it back. I've been told 4 times it would be a priority and sent back. LIARS. Do not buy Acer you will regret it!
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Review
#841971 Review #841971 is a subjective opinion of poster.
Service
Acer Laptop Repair
Reason of review
Poor customer service

Contact Acer Customer Service

Mailing Address:
Acer Inc.
8F, No. 88, Section 1 Hsin Tai Wu Road
Hsichih, Taipei Hsien 221 Taiwan
Phone:
(408) 533-7700
All Acer Contacts