
Acer
Acer Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acer has 1.7 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Thieves, Good price.
Cons: Customer service, Faulty products, Awful customer service.Recent recommendations regarding this business are as follows: "Avoid the acer’s recertified store on eBay.", "Stay away!", "Don't Buy Acer Laptop Customer Care is third class", "Do not purchase the laptop", "Buy ASUS".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acer has 1.7 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Thieves, Good price.
Cons: Customer service, Faulty products, Awful customer service.Recent recommendations regarding this business are as follows: "Avoid the acer’s recertified store on eBay.", "Stay away!", "Don't Buy Acer Laptop Customer Care is third class", "Do not purchase the laptop", "Buy ASUS".
Most users want Acer to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews




















This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They ran my credit without my permission
I hate this company they only allow people with good credit deals. I am very offended and upset because I NEVER have permission to run my credit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGateway technical support
Impossible technical support with passcodes that are ridiculous. Now it says that my birthdate and zipcode dont exist.
Technical support told me theres nothing more they can do for me. Bring it up with my primary care doctors office.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIntentionally limited/castrated functionality
I attempted to boot a brand new Acer Swift 14 laptop from a USB drive, which is a perfectly standard operation, and yet it refused to recognize the drive. I called their 'support' and was told that only drives purchased from them can be used.
They even offered to send their drive with Windows, and that's exactly what I do not want. You think you bought a computer? No.
You merely leased it from an erratic control freak. Fortunately, I could return it and I've learned my lesson - no Acer for me ever!
- Nice paperweight
- Everything else
Preferred solution: Warn others
User's recommendation: Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Cancel service
I already have internet service with t mobile don't need it any more thank u from responding back have a good day
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHard to scroll on right side
love my chrome book , will hardly scroll on right side when in yahoo mail
When in my mail @ Yahoo, I have the hardest time scrolling down on the right side. It takes more than several attempts to do this operation.
Any suggestions? Gary Gallagher.
- Nice chrome book
- Hard to scroll up and down on right side
Preferred solution: resolution to the scrolling problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefurbishment company operating under Acer brand and logo
I have recently purchased a refurbished acer computer on eBay from a company that claims to be acers official recertified store. This company is operating under the acer brand and logo.
I would like to find out if acer is actually affiliated with this company? If so, you should be aware of the incredibly poor customer service they are providing in your name. They sent my expensive gaming computer through the mail with virtually no packing material and it was damaged during shipment. They now refuse to exchange it for another even though they are still selling the exact same item in their online store.
Meanwhile, the price has increased since my purchase. They will not engage with me in any capacity other than insisting on a return/ refund which will leave me out the $600 savings I got from patiently waiting for the right time to buy.
If this is your affiliate, they are making acer look really bad.
There are multiple complaints on the eBay website regarding their bad shipping practices and mistreatment of customers. If they are not your affiliate, you may want to have eBay shut them down as they are presenting themselves as acer.
Preferred solution: I would like for acer to either force their recertified store to fix their customer service practices or have eBay shut the store down for fraudulently claiming to be acer.
User's recommendation: Avoid the acer’s recertified store on eBay.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Resolved: No guarantee service
Company fixed the issue and I have been provided with apology.
There is no guaranteed service available, no matter how well one responds to the unending demands. Really!
User's recommendation: Do not purchase the laptop
I couldn’t get the pastoral hotspot to work. I just reset everything and now it works
I didnt need help afterall. It turned on and printed me to type in security key. I fixed it myself without knowing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Cancellation
My mothers Medicaid was just cancelled after being renewed in 11/2023 no one will answer and tell me or my sister why, this is ridiculous that you cannot get in contact with a person that can give me ANY information about this. She is in a home I need answers immediately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAcer chromebook spin 713 crashing
Out of warranty - acer offered to repair for a fee - even though they could not fix it under warranty!!
I've had problems with my Acer Chromebook Spin 713 crashing shortly after I bought it and Acer offered no help. Now, it is out of warranty and is useless, crashing every hour.
It was sent back for repairs four times and was never fixed correctly. Now it is out of warranty and is useless, crashing every hour. This is the worst computer I have ever owned - by far!
I am a teacher and will spread this information to other teachers, parents, and students. Stay away from Acer.
- Compact
- Good anti spam spyware
- Unreliable poor after sale support lousy tech repair department expensive
User's recommendation: Buy ASUS

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLaptop Not Working Under warranty
Dear Acer Support Team,
I am writing to express my frustration and disappointment with the lack of support I have received regarding the warranty service for my Acer laptop (Model: Aspire-A315 24P, Serial No: UNKDESI00333****B60700). Despite my numerous attempts to contact your customer care team via phone, email, and WhatsApp, I have not received a satisfactory response or resolution to the issue with my device.
It is extremely frustrating to experience such poor service, especially when the laptop is still under warranty. I expected better from a company like Acer, and I am deeply dissatisfied with the way my case has been handled.
I urge you to take immediate action to resolve this matter. If I do not receive a positive response or an acceptable resolution within 2 days, I will have no choice but to escalate this issue through legal channels.
Please consider this my final attempt to resolve this issue amicably. I look forward to your prompt and positive response.
Sincerely,
Punit Gupta
999999****
Preferred solution: Full refund
User's recommendation: Don't Buy Acer Laptop Customer Care is third class

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |It's complicated
Tried to purchase a $2,500 Desktop Computer from Acer on their website during the Holiday Sale with FREE SHIPPING, & Acer tried to add get this $750 charge for shipping to the final price. called customer service number and was told we can't help you in the most offhanded way I have ever experienced from a Company Sales Agent.
it's like they don't want to sell product & want to offend the customer before they even make a purchase. my question now is how long before Acer goes Bankrupt?
- Customer sales & service is beyond poor
User's recommendation: Beware of Acer Customer Service & Sales
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI forgot my password
Need a technician to help my log in to my computer forgot my password and hoping a technician will be able to help me
Preferred solution: Login

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The worst customer care ever
My monitor broke down after like 3 months of purchase. After claiming the warranty, they keep on telling me to wait.
It's been 3 weeks now, I called them again, and they told me to wait another week and cut my call before I even finish the words.
Such a rubbish customer care service, and I am drought full that if I will be getting my monitor or not
. Don't buy any acer product please
Your company sucks
Just too too much to get to you guys. I am going to throw away my laptop not to ever speak on it's behalf, through your company.
About
, ,
Acer, Inc. is a public company that was founded in 1976 by Stan Shih. The company is headquartered in Hsichih City, Taiwan. Acer Incorporated specializes in development, manufacturing, servicing and sale of computers. The company provides laptop computers, desktops, servers, IT services, handhelds, monitors, LCD TVs, projectors, digital photo and video cameras. There are several subsidiaries of Acer Incorporated: Acer Computer Australia, Acer India, Acer America Corporation, and Gateway, Inc. Acer Incorporated is one of the top three largest multinational computer manufacturers in the world.
Acer America Corporation is based in San Jose, California.

Acer is ranked 731 out of 4023 in Appliances and Electronics category
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