Sashay P Oqs

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Verified Reviewer
| map-marker Los Angeles, California

They ran my credit without my permission

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I hate this company they only allow people with good credit deals. I am very offended and upset because I NEVER have permission to run my credit.

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Ezmae Yvc

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Verified Reviewer

Gateway technical support

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Impossible technical support with passcodes that are ridiculous. Now it says that my birthdate and zipcode dont exist.

Technical support told me theres nothing more they can do for me. Bring it up with my primary care doctors office.

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Leo R Qny

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Verified Reviewer

Intentionally limited/castrated functionality

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I attempted to boot a brand new Acer Swift 14 laptop from a USB drive, which is a perfectly standard operation, and yet it refused to recognize the drive. I called their 'support' and was told that only drives purchased from them can be used.

They even offered to send their drive with Windows, and that's exactly what I do not want. You think you bought a computer? No.

You merely leased it from an erratic control freak. Fortunately, I could return it and I've learned my lesson - no Acer for me ever!

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Loss:
$15
Pros:
  • Nice paperweight
Cons:
  • Everything else

Preferred solution: Warn others

User's recommendation: Stay away!

Kristalyn Dwb

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Verified Reviewer
| map-marker Milwaukee, Wisconsin

Cancel service

I already have internet service with t mobile don't need it any more thank u from responding back have a good day

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gary g Vxl

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Verified Reviewer

Hard to scroll on right side

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Updated by user Dec 08, 2024

love my chrome book , will hardly scroll on right side when in yahoo mail

Original review Dec 08, 2024

When in my mail @ Yahoo, I have the hardest time scrolling down on the right side. It takes more than several attempts to do this operation.

Any suggestions? Gary Gallagher.

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Pros:
  • Nice chrome book
Cons:
  • Hard to scroll up and down on right side

Preferred solution: resolution to the scrolling problem

Amy W Ymo

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Verified Reviewer

Refurbishment company operating under Acer brand and logo

I have recently purchased a refurbished acer computer on eBay from a company that claims to be acers official recertified store. This company is operating under the acer brand and logo.

I would like to find out if acer is actually affiliated with this company? If so, you should be aware of the incredibly poor customer service they are providing in your name. They sent my expensive gaming computer through the mail with virtually no packing material and it was damaged during shipment. They now refuse to exchange it for another even though they are still selling the exact same item in their online store.

Meanwhile, the price has increased since my purchase. They will not engage with me in any capacity other than insisting on a return/ refund which will leave me out the $600 savings I got from patiently waiting for the right time to buy.

If this is your affiliate, they are making acer look really bad.

There are multiple complaints on the eBay website regarding their bad shipping practices and mistreatment of customers. If they are not your affiliate, you may want to have eBay shut them down as they are presenting themselves as acer.

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Preferred solution: I would like for acer to either force their recertified store to fix their customer service practices or have eBay shut the store down for fraudulently claiming to be acer.

User's recommendation: Avoid the acer’s recertified store on eBay.

Resolved
Detlef U

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Verified Buyer
| map-marker Dallas, Texas

Resolved: No guarantee service

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Acer - No guarantee service
Contains 2 confidential files for company representatives
Updated by user Jun 15, 2024

Company fixed the issue and I have been provided with apology.

Original review May 30, 2024

There is no guaranteed service available, no matter how well one responds to the unending demands. Really!

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User's recommendation: Do not purchase the laptop

Lindalee Dxk
map-marker Parkersburg, West Virginia

The mouse pad is lifting off.

Acer - The mouse pad is lifting off.

Send me a new laptop. This should never happen to any laptop! Treva Chidester

917 18th St

Vienna WV.

26105

304-679-****

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Anonymous
map-marker Euless, Texas

I couldn’t get the pastoral hotspot to work. I just reset everything and now it works

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I didnt need help afterall. It turned on and printed me to type in security key. I fixed it myself without knowing.

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Monica G Hdn

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Verified Reviewer
| map-marker Atlanta, Georgia

Cancellation

My mothers Medicaid was just cancelled after being renewed in 11/2023 no one will answer and tell me or my sister why, this is ridiculous that you cannot get in contact with a person that can give me ANY information about this. She is in a home I need answers immediately

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Ma K Qjl

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Verified Reviewer

Acer chromebook spin 713 crashing

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Updated by user May 23, 2024

Out of warranty - acer offered to repair for a fee - even though they could not fix it under warranty!!

Original review May 23, 2024

I've had problems with my Acer Chromebook Spin 713 crashing shortly after I bought it and Acer offered no help. Now, it is out of warranty and is useless, crashing every hour.

It was sent back for repairs four times and was never fixed correctly. Now it is out of warranty and is useless, crashing every hour. This is the worst computer I have ever owned - by far!

I am a teacher and will spread this information to other teachers, parents, and students. Stay away from Acer.

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Loss:
$700
Pros:
  • Compact
  • Good anti spam spyware
Cons:
  • Unreliable poor after sale support lousy tech repair department expensive

User's recommendation: Buy ASUS

Umang Goel

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Verified Buyer
|

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Verified Reviewer

Laptop Not Working Under warranty

Contains 1 confidential file for company representatives

Dear Acer Support Team,

I am writing to express my frustration and disappointment with the lack of support I have received regarding the warranty service for my Acer laptop (Model: Aspire-A315 24P, Serial No: UNKDESI00333****B60700). Despite my numerous attempts to contact your customer care team via phone, email, and WhatsApp, I have not received a satisfactory response or resolution to the issue with my device.

It is extremely frustrating to experience such poor service, especially when the laptop is still under warranty. I expected better from a company like Acer, and I am deeply dissatisfied with the way my case has been handled.

I urge you to take immediate action to resolve this matter. If I do not receive a positive response or an acceptable resolution within 2 days, I will have no choice but to escalate this issue through legal channels.

Please consider this my final attempt to resolve this issue amicably. I look forward to your prompt and positive response.

Sincerely,

Punit Gupta

999999****

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Loss:
$40000

Preferred solution: Full refund

User's recommendation: Don't Buy Acer Laptop Customer Care is third class

Jeff B Voa

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Verified Reviewer
| map-marker Sydney, Nova Scotia

It's complicated

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Tried to purchase a $2,500 Desktop Computer from Acer on their website during the Holiday Sale with FREE SHIPPING, & Acer tried to add get this $750 charge for shipping to the final price. called customer service number and was told we can't help you in the most offhanded way I have ever experienced from a Company Sales Agent.

it's like they don't want to sell product & want to offend the customer before they even make a purchase. my question now is how long before Acer goes Bankrupt?

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Cons:
  • Customer sales & service is beyond poor

User's recommendation: Beware of Acer Customer Service & Sales

Roizy Fcn

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Verified Reviewer

I forgot my password

Need a technician to help my log in to my computer forgot my password and hoping a technician will be able to help me

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Preferred solution: Login

Aditya M Nfe

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Verified Reviewer
| map-marker Medinipur, West Bengal

The worst customer care ever

My monitor broke down after like 3 months of purchase. After claiming the warranty, they keep on telling me to wait.

It's been 3 weeks now, I called them again, and they told me to wait another week and cut my call before I even finish the words.

Such a rubbish customer care service, and I am drought full that if I will be getting my monitor or not

. Don't buy any acer product please

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Anonymous
map-marker Philadelphia, Pennsylvania

Your company sucks

Just too too much to get to you guys. I am going to throw away my laptop not to ever speak on it's behalf, through your company.

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About

Related Companies

Gateway, Emachines, Acer Philippines

Summary

Acer, Inc. is a public company that was founded in 1976 by Stan Shih. The company is headquartered in Hsichih City, Taiwan. Acer Incorporated specializes in development, manufacturing, servicing and sale of computers. The company provides laptop computers, desktops, servers, IT services, handhelds, monitors, LCD TVs, projectors, digital photo and video cameras. There are several subsidiaries of Acer Incorporated: Acer Computer Australia, Acer India, Acer America Corporation, and Gateway, Inc. Acer Incorporated is one of the top three largest multinational computer manufacturers in the world.
Acer America Corporation is based in San Jose, California.

Acer reviews and complaints

Acer is ranked 731 out of 4023 in Appliances and Electronics category

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